Shipping and returns

Mexico shipping

Once an item is shipped, we are no longer responsible. We do not refund for packages lost in transit. We are unable to refund or replace stolen packages or any un-retrieved packages that have been confirmed as delivered.  You will have to contact DHL for further assistance. We will be available for help too.

International shipping

Important Notes  Duties and taxes are NOT included in the total at check out.

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Our prices are not inclusive of any taxation or customs charges you may be liable for on your packages entry into your country. Please refer to your country's government website for more information.

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Throughout your checkout process we offer both our local postal service (ESTAFETA) along with other international services like Fedex and DHL.  When an international order is placed and ECONOMIC is selected as your shipping option, please note it may take up to 3-14 days. Express shipping may take up to 1-5 business days.

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Please ensure your delivery address is correct and secure: We are not responsible for items not received due to an incorrect or an incomplete shipping address. 

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All pieces are made by hand. Please allow 1-4 business days for product to be made before shipment. Pieces may appear slightly differently from the items shown online.

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Lost Packages : If your package gets lost in transit, we will do everything we possibly can to assist you. We are not responsible for packages once proof of delivery is generated.